Troubleshoot the web player on Internet Explorer and Safari

If you are experiencing difficulties with the Web player after you have installed Silverlight check these solutions and see if they fix the problem.

Run Microsoft Fix it tool for Windows

The Magine Web player in Firefox and Internet Explorer uses Microsoft Silverlight. Microsoft provides a free Fix It tool for Windows users that you can download and run to solve many Silverlight problem. Magine recommends to use the tool.

Download, install and run the Microsoft Fix it tool.

Empty Cache and delete Cookies

First thing you can try is to empty the cache and delete the cookies.

Activate Javascript

You can check here if you have activated Javascript.

Private Browsing

Turn off private browsing in your browser. Silverlight doesn't work while private browsing is activated.

Test your Silverlight installation

If Silverlight isn't working correctly you can use the Microsoft tool to fix it or de-install and install the plug-in again.

Check the Silverlight settings

Besides checking your Silverlight installation you can also take a look at the Silverlight settings.

  1. Go there to Updates and mark the field "Check for updates, ask before installing".
  2. Go to Playback and activate both fields.
  3. Go to Application Storage and activate it.
  4. Confirm with OK.

Empty the Silverlight cache

A full Silverlight cache can interfere with the performance of the webplayer. If you want to empty the Silverlight cache follow these steps:

  1. Open the Microsoft Silverlight folder and go to the settings
  2. Go to Application Storage and choose delete everything
  3. Confirm with yes
  4. Start a program

Start your Browser as administrator

Sometimes the Silverlight Plugin requires administrator rights to play content. You can start your browser as administrator if you right click on the symbol and choose "Run as administrator"

Correct Silverlight installation

If none of the above mentioned solutions helped to fix the problem you can check the Silverlight setup.

Windows Vista and 7

  1. Quit all open browsers including this website
  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time
  3. Type %programdata% then select OK
  4. Open the Microsoft folder
  5. Open the PlayReady folder (if it's missing you might not have the administrative rights or your Silverlight installation is corrupted and you need to install it again)
  6. Right-click the mspr.hds file and name it mspr.hds.old
  7. Start your browser and try to watch a program

Windows 8

  1. Quit all open browsers including this website
  2. Choose search
  3. Type %programdata% in the search field
  4. tap or press Enter on the keyboard to display the content of the Program Data folder
  5. Open the Microsoft folder
  6. Open the PlayReady folder (if it's missing you might not have the administrative rights or your Silverlight installation is corrupted and you need to install it again)
  7. Right-click the mspr.hds file and name it mspr.hds.old
  8. Start your browser and try to watch a program

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